Hi,
please go to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and provide details as your name and the serial number of your product(s).
Support will be able to connect your products to your account.
BR,
John
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John on Going from pc to Mac. No disc drive. Don't remember email for Toontrack.
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