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jahnny on ALT ROCK - can't authorize it.

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Today I bought the progressive EZX but I can't authorize it.
The product is registered on the serial number EXAR-EDFF-PLPE-RGE4-46EA
I'd try it on and offline on my registered pc, but when I klick on "Authorize" there's the message "Authorization failed.Contact support for help."
I don't know what I'm doing wrong?! Please help!

best regards Gianni

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