Hello John ...thanks so much for your help / assistance.
Here is another bit of info I've just uncovered...
First is a link explaining a similar problem ... http://www.tomshardware.com/an.....aller.html
Secondly...I've attached a bit of the Command prompt screen demonstrating a deficiency in the suggested solution.
Where the shortcoming lies ...I do not know...
However this is the path I am taking to remedy my problem....
Again ...this can be useful information for others experiencing the same difficulty.
As an aside ...I've had a similar problem with another vendor's software.... It turned out to be a file created by the program which was also hidden that controlled how the software opens... in my case ...it opened incorrectly ...so we shared this with other users and helped a lot of people who were having the same issue...
We will solve this ...I'll bet good money it is easy in plain sight and I cannot see it yet
Best Regards
Roy