HI John ...you are absolutely correct ... there should be no problem accessing that temporary .msi file.
After verifying and revrifying "permissions" in all aspects of the file system, One can overlook the blatantly not so obvious....
Here's how the problem was solved
Basically, I copied the .msi file which Error 1305 states cannot be found ...etc for the updater 64 bit version to the desktop
...after doing that, the updater ran and Voila!
This came after customer support and I exchanged a goodly amount of emails with screenshots and such....
Perhaps this thread can be archived somehow into a "Quick Fix" in case others experience the same problem.
It's a somewhat unusual occurrence however there are references to the same issue with a lot of current software
I just had a similar situation with an R & R of Chrome ... the original crashed during update...
Attempts to reinstall the program were tortuous at best...
Here's a bit of my report... and may I add ...a big Thank You to customer support folks who stayed with this until it was resolved.
041216 STEPS to REMEDY Error 1305 when attempting to update EZ KEys
getting us a step closerr to remedying the problem of updating EZ Keys to current version
Received email from support about MS Fix It
Ran Fix it several times ...there is an attached image showing "no problems found"
...encountered this several times as I ran Fix It and chose
"Problems with Uninstall and Install"
ran Fix IT again and specified "Uninstall"
went through C:/ as best I could to delete any references to Toontrack / EZ Keys
open Registry deleted "Toontrack / EZ Keys references in Hkey_Current User and
HKey_Local Machine ...also deleted keys in WOW64
*** NOTE *** Apparently Fix It does not remove all traces of programs
Discovered directory in User ...found hexadecimal files dated 04/04/ - 11
that coincide with all attempts to update EZ Keys
Thanks Again to You for Your Time Spent on this
Best Regards
Roy